An Orange County jury found in favor of Toyota dealer Roger Hogan, who sued the factory for fraud and breach of contract amid claims the manufacturer concealed safety defect data and retaliated against him for going public with his concerns.
A new partnership with Xtime was designed to offer access to digital tools designed to improve customer retention and loyalty to dealers using Auto/Mate Dealership Systems’ DMS.
Steve Berman of Hagens Berman is the lead attorney for a group of Acura RDX buyers and lessees who say their infotainment systems are dangerously defective — and that Honda knew about the issue before the vehicle came to market.
The average age of America’s registered cars and light trucks has risen again, to 11.8 years, according to the latest report from IHS Markit.
A new feature allows U.S. Hyundai dealers who are subscribed to CDK Global’s Hailer service can now offer Lyft rides to service customers.
The latest iteration of iRecon was designed to help smart device-equipped vendors manage work requests and dealer relationships while streamlining the reconditioning process.
Auto Dealer Today has revealed the winners of the 15th annual Dealers’ Choice Awards, a program that gives dealers and dealership personnel the opportunity to recognize their favorite vendors, suppliers, and finance sources in 35 categories.
Rotary Lift’s redesigned website includes ‘Find My Lift,’ a new tool designed to help auto dealers and other users easily search, sort, and browse by vehicle class, capacity, and type.
A new service from AutoAp was designed to give auto dealers greater insight and control over the liability and financial impacts caused by safety recalls, promising to reduce risk by more than 80%.
Ford Motor Co. announced four recalls for seven vehicles sold in the U.S. and Canada, including 1.2 million Explorers that could be affected by a rear suspension issue dating back to the SUV’s 2010 redesign.
Radiant Ride’s new SMART cosmetic service agreement program was designed to drive service and sales retention while offering customers a high-value interior and exterior protection product.
‘Turbocharge Your Owner Retention Program (ORP) Marketing’ includes nine marketing campaign strategies the authors say are proven to increase customer loyalty and service revenue.
Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.
DealerSocket’s DealerFire will offer three co-op-eligible advertising packages under the recently launched Volkswagen Service and Parts Advertising Program.
MOTOR Information Systems has released a new whitepaper outlining a path to create additional demand for factory parts at franchised dealerships.
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